Policies and Shipping
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.
Due to our dealer agreements, some bikes may not be eligible for shipping.
|Order Amount||Standard Shipping *||In-Store Pickup|
|$50 to $99.99||$9.99||Free|
|$100 or more||Free||Free|
*Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Most items, like clothing and small parts, will be shipped in a USPS Priority Mail envelope. Larger items will ship using either USPS Ground or UPS Ground services. We do not have the ability to ship FedEx. In-stock items will ship within 3 business days. Any item that gets ordered from a vendor like QBP or Specialized, we will ship it within 3 business days of when we receive it.
Bicycles are for in-store pick-up only. If you would like to buy a bike and have it shipped, then please call the store.
Sorry, but we do not ship outside of the Continental U.S.
Sale pricing is for stock on hand. We have tried to make sure that one can only buy and pay for discounted items that we actually have, here, in stock. But, mistakes can happen. If a person is successful in paying for a discounted item through our website, that we don't actually have, we will issue a refund. For clarity, I recommend calling the shop for any discounted bike sales.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Sometimes an item doesn't fit or just isn't right. We can offer a refund, an exchange or store credit for the full purchase price of an item within 30 days of your purchase. We accept returns for items that are returned in new condition. Items must include packaging and receipt. If the item was a gift, we can accept a gift receipt and offer store credit.
For defective items, we will go to bat for you. Every item has a different warranty period. If the item is within the warranty period, then we will follow the manufacturer's protocol.
Items Purchased in Store - If there’s a problem with a product that you purchased from us, please bring it back to us.
Items Purchased Through spokefolk.com - You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs if we originally shipped the wrong item.
Labor fees, such as custom wheel builds or other services, are non-refundable. We can not offer refunds on bicycles, nor can we accept returns on clothing that has been worn, except for defects.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!